The North Star Metric: Your Startup's Compass - A Guide for SaaS Companies
TL;DR - Key Insights:
- A North Star Metric is the single metric that best captures the core value you deliver to customers
- It unifies your team's purpose, simplifies prioritization, and offers immediate clarity on company health
- Choose NSMs that your team can directly influence, that predict revenue within 3-6 months, and that resonate with stakeholders
- Your North Star Metric should evolve as you scale from Seed → Series A → Series B
- At BergenGrowth, we've helped 50+ startups identify and refine their North Star Metrics
What Is a North Star Metric?
A North Star Metric (NSM) is a singular measure representing the core value you deliver to your customers. At BergenGrowth, we define an effective North Star Metric as one that:
- Unifies your team's purpose - Everyone understands what success looks like
- Simplifies prioritization - Every initiative can be evaluated against its impact on the NSM
- Offers immediate clarity - A single glance tells you if your startup is healthy
- Predicts revenue - Movement in your NSM correlates with business growth
- Measures customer value - Not vanity metrics, but real value delivered
Why Your Startup Needs a North Star Metric
At BergenGrowth, we've observed that startups without a clear North Star Metric often struggle with:
- Misaligned teams pulling in different directions
- Conflicting priorities that dilute focus
- Vanity metrics that look good but don't predict business success
- Difficulty communicating progress to investors and stakeholders
Startups with well-defined North Star Metrics achieve:
- 2x faster alignment on strategic priorities
- Clearer decision-making at all levels
- Better investor communication - one metric tells the story
- Stronger team motivation - everyone can see the scoreboard
North Star Metric Examples
Common North Star Metrics by SaaS Business Model
At BergenGrowth, we've identified patterns in which NSMs work best for different SaaS business models:
Choosing Your North Star Metric: The BergenGrowth Decision Framework
"We have multiple viable metrics - how do we choose our North Star?"
The NSM Decision Matrix
Ask these four questions about each potential metric:
1. Can your team directly influence it through daily work?
- ✅ Good: "Weekly active users" - product, growth, and engineering all impact this
- ❌ Poor: "Market share in our category" - too influenced by external factors
2. Does it predict revenue within 3-6 months?
- ✅ Good: "Workspaces with 5+ active users" - strong predictor of conversion and expansion
- ❌ Poor: "Brand awareness" - too far from revenue
3. Does it resonate with your key stakeholders (investors/customers)?
- ✅ Good: "Transactions completed per month" - both customers and investors understand
- ❌ Poor: "Number of features used" - internally focused, not customer value
4. Is it unique to your business model?
- ✅ Good: "Content pieces published in workspace" - specific to collaboration tools
- ❌ Poor: "Monthly recurring revenue" - generic to all businesses
Scoring:
- 4/4: Use it as your primary North Star Metric
- 2-3/4: Use it as a secondary metric or KPI
- 0-1/4: Discard it
North Star Metric Anti-Patterns: What NOT to Use
At BergenGrowth, we've seen many startups choose the wrong North Star Metric. Here are common mistakes:
-
The Problem: Measures top of funnel, not value delivered
Better Alternative: "Users who completed onboarding and used core feature 3+ times" -
The Problem: Lifetime cumulative number that only goes up, doesn't show health
Better Alternative: "Active users this month" or "Users who returned this week"
-
The Problem: Lagging indicator, doesn't predict future growth
Better Alternative: "Accounts actively using product" (leading indicator of revenue)
-
The Problem: Internal focus, doesn't measure customer value
Better Alternative: "Time to complete key workflow" or "Tasks completed per week"
-
The Problem: Sentiment metric, not behavioral; easily manipulated
Better Alternative: "Monthly retention rate" or "Expansion revenue rate"
When to Use Multiple North Star Metrics
At BergenGrowth, we generally recommend ONE North Star Metric to maintain focus. However, dual metrics work when:
Marketplace/Platform businesses:
- Supply-side NSM: "Active sellers listing products"
- Demand-side NSM: "Buyers completing purchases"
- Combined NSM: "Gross Merchandise Value" (captures both)
Freemium businesses early on:
- Leading NSM: "Free users hitting aha moment"
- Lagging NSM: "Free-to-paid conversion rate"
- As you mature: Focus only on "Paid users actively using product"
Multi-product companies:
- Core product NSM: "Users engaging with product A"
- Portfolio NSM: "Users active across 2+ products"
- Early stage: Focus on one product's NSM first
BergenGrowth principle: If you need multiple NSMs, ask yourself if you're actually running multiple businesses. Most startups should have ONE clear North Star.
How Your North Star Metric Should Evolve
Based on BergenGrowth's experience with 50+ startups, here's how your NSM typically evolves:
Seed → Series A Transition
FROM: Activation/Engagement metrics
- "Users who completed onboarding"
- "Users who created first project"
TO: Retention/Value delivery metrics
- "Weekly active users"
- "Users completing core workflow 3+ times per week"
Why: You've proven people will try your product; now prove they'll keep using it.
Series A → Series B Transition
FROM: User-level metrics
- "Weekly active users"
- "Projects delivered per month"
TO: Account/Revenue quality metrics
- "Net Revenue Retention rate"
- "Expansion revenue from existing accounts"
Why: You've proven product-market fit; now prove business model scales profitably.
Series B → Series C+ Transition
FROM: Growth metrics
- "New accounts per month"
- "User growth rate"
TO: Efficiency + Quality of growth metrics
- "LTV:CAC ratio"
- "Rule of 40" (growth + profitability)
- "Net dollar retention"
Why: You've proven you can grow; now prove you can grow efficiently and profitably.
Connecting Your North Star Metric to OKRs
Your North Star Metric and OKRs work together in the BergenGrowth Goal Stack:
North Star Metric: Strategic compass (doesn't change quarterly)
Quarterly OKRs: Specific initiatives to move the North Star
Example: North Star Metric: Weekly Active Users (WAU)
Q1 OKR
Objective: increase user activation and retention
Key result:
- increase WAU from 1.000 to 1.500 (50% growth)
- Improve new user 7-day retention from 30% to 40%
- Achieve 60% weekly retention for existing users
- Launch 2 features that drive 20%+ increase in engagement
The North Star Metric (WAU) stays constant. The OKRs define HOW you'll move it this quarter.
Frequently Asked Questions About North Star Metrics
-
At BergenGrowth, we use these validation questions:
Does your team rally around it? If you announced this metric in all-hands, would everyone understand and care?
Does it predict revenue? Run a correlation analysis - does NSM movement lead to revenue growth 3-6 months later?
Can you impact it weekly? If not, it's too slow-moving to be a North Star
Does it measure customer value, not just activity? Active users > signups. Time saved > features used.
If you answer "yes" to all four, you likely have a strong North Star Metric.
-
Yes, if the pivot is fundamental.
If you change your:
Target customer (SMB → Enterprise): Your NSM should change
Core value proposition (productivity → collaboration): Your NSM should change
Business model (B2C → B2B): Your NSM should change
If you're just changing:
Pricing or packaging: Keep your NSM
Go-to-market strategy: Keep your NSM
Product features: Keep your NSM
BergenGrowth tip: If you're changing your NSM more than once per year, you probably don't have product-market fit yet. That's okay - just be honest about it.
-
Generally no, but there are exceptions:
Single NSM (recommended for most startups):
Maintains focus
Simplifies communication
Prevents teams from gaming metrics
Dual NSM (only for specific cases):
Marketplace businesses: Supply + Demand metrics (but ideally combine into GMV)
Multi-product companies: Only if products truly serve different customer bases
During transitions: Old NSM + new NSM for 1-2 quarters during evolution
BergenGrowth principle: If you need multiple NSMs, you might be running multiple businesses. Consider focusing on one until it's working.
-
Track it: Daily or weekly (it's your North Star!) Review strategy around it: Quarterly (during OKR planning) Consider changing it: Annually at most, typically when raising a new round
Your North Star should be relatively stable. If it's changing every quarter, it's not a North Star - it's just another KPI.
-
Different audiences need different framing:
For your team:
"Weekly active users is our North Star - everything we build should move this metric"
Emphasize what they can control
For investors:
"Our WAU grew 200% this quarter, indicating strong product-market fit. We see a clear correlation between WAU growth and revenue expansion 2 quarters later."
Connect to business outcomes
For customers:
Don't mention your NSM directly
Talk about the customer value it represents: "We help teams complete projects 40% faster"
BergenGrowth principle: Same metric, different framing for different stakeholders.
Action Plan: Identifying Your North Star Metric
This week:
- List potential metrics (15 min)
- Write down 5-10 metrics you currently track
- Add any metrics you wish you had
- Apply the Decision Matrix (30 min)
- Score each metric on the 4 questions
- Eliminate any scoring 0-1
- Validate with data (1 hour)
- For top 2-3 candidates, analyze correlation with revenue
- Check if your team can actually impact it
- Ask: "Would we be okay if this was the ONLY metric we tracked?"
Next week:
- Make the decision (leadership team meeting)
- Choose ONE North Star Metric
- Document why you chose it
- Define exactly how it's calculated
- Communicate it (all-hands meeting)
- Explain what it is and why it matters
- Show current baseline
- Explain how each team contributes
- Start tracking it (set up dashboards)
- Daily/weekly visibility for everyone
- Include it in every OKR conversation
- Make it the first metric discussed in all-hands
Why Choose BergenGrowth?
At BergenGrowth, we've helped 50+ startups identify and refine their Go-To-Market and North Star Metrics:
- Proven framework for metric selection and validation
- Stage-specific guidance (Seed vs. Series A vs. Series B)
- Data analysis to validate metric choice
- Team workshops to build your Go-To-Market alignment around your NSM and OKRs
- Ongoing advisory as your NSM evolves
→ Book a free Go-To-Market & North Star Metric consultation
Additional Resources from BergenGrowth
Foundational Guides:
- How Early-Stage Startups Can Thrive with OKRs: Implementation Guide
- North Star Metrics for Climate Tech & Impact Startups
- OKRs in Action: 7 Real-World Startup Case Studies
Advanced Topics:
- When to Evolve Your North Star Metric: A Stage-by-Stage Guide
- The BergenGrowth Goal Stack: Integrating NSM, OKRs, and KPIs
- Building Analytics Infrastructure for Your North Star Metric
Conclusion: Your North Star Is Your Compass, Not Your Destination
At BergenGrowth, we've learned that the most successful startups treat their North Star Metric as a compass, not a destination. It guides daily decisions, quarterly planning, and strategic pivots.
Key principles to remember:
- One metric that matters most - Choose ONE North Star that guides your business objectives
- Customer value, not vanity - Measure real value delivered, not activity
- Leading, not lagging - Choose metrics that predict revenue, not just reflect it
- Team-influenceable - Your team must be able to move it through their work
- Evolves with stage - What works at Seed won't work at Series B
Your North Star Metric is the single most important strategic decision you'll make after defining your vision. Choose wisely, measure consistently, and let it guide your path to product-market fit and beyond.
Ready to identify your North Star Metric? Contact Régy for a free consultation - we'll help you choose, validate, and implement the right metric for your stage and business model.
About BergenGrowth
BergenGrowth is a growth strategy consultancy specializing in helping early-stage startups scale from Seed to Series B. We've helped over 50 venture-backed companies identify their North Star Metrics and build goal-setting frameworks that drive measurable results.
Citation Sources:
- "Lean Analytics" by Alistair Croll and Benjamin Yoskovitz (O'Reilly Media, 2013)
- Amplitude's North Star Framework
- Product-Led Growth principles (Wes Bush, OpenView)
- BergenGrowth internal client data (2023-2025)
- Reforge's Growth Series
Last Updated: October 2025 | Author: Régy Bergen
